Responsible Gaming at h bajee

1 Age Restriction & Eligibility

Participation in any real-money gambling activity on the h bajee platform is strictly limited to individuals who are 18 years of age or older. This is a firm, non-negotiable requirement that applies to every player regardless of where in Bangladesh they are located. h bajee takes its obligations around underage gambling extremely seriously and has invested in multiple layers of verification to uphold this standard.

At the point of registration, every new player is required to provide accurate date-of-birth information. Before a withdrawal can be processed or a first deposit made above a certain threshold, players must complete our Know Your Customer (KYC) verification process, which includes submission of a valid government-issued identity document such as a National Identity Card (NID) or passport. Any account where the KYC process reveals the player to be under 18 years of age will be permanently closed and all activity reversed.

h bajee also employs automated detection systems that flag accounts displaying patterns consistent with underage use. Suspected underage accounts are suspended pending manual review. We reserve the right to request additional age-verification documentation at any point during a player's account lifetime.

2 Warning Signs of Problem Gambling

Problem gambling can develop gradually and is often difficult to recognise from the inside. h bajee encourages all players to periodically reflect on how gambling fits into their life. The following are widely recognised warning signs that gambling may be moving from entertainment into a harmful pattern:

• Spending more money on gambling than you originally planned, and finding it difficult to stop once you have started.
• Gambling with money that was allocated for essential expenses such as rent, food, school fees, or utility bills.
• Borrowing money from family, friends, or financial institutions specifically to fund gambling activity.
• Feeling anxious, irritable, or restless when you are not able to gamble, or when you try to cut down.
• Returning to gambling shortly after a loss with the intention of winning back what was lost — commonly referred to as "chasing losses".
• Lying to people close to you about the amount of time or money you spend on gambling.
• Neglecting personal responsibilities, work, studies, or relationships because of time spent gambling.
• Using gambling as a primary way to escape stress, loneliness, boredom, or emotional difficulties.
• Needing to bet larger and larger amounts to achieve the same level of excitement or satisfaction.
• Making repeated, unsuccessful attempts to reduce or stop gambling on your own.

If any of the above resonate with your current experience, please do not wait. Reach out to the h bajee support team or one of the professional resources listed in the Getting Help section of this page. Recognising the signs early is the single most effective step a person can take.

3 Self-Assessment Checklist

The following checklist is adapted from internationally recognised responsible gaming frameworks. Read each question honestly and consider whether it reflects your recent gambling behaviour. If you answer "yes" to three or more questions, we strongly encourage you to use one of the protective tools available on h bajee or to seek external support.

4 Responsible Gaming Tools

h bajee provides a suite of practical, player-controlled tools that can be activated directly from your account dashboard at any time. These tools are designed to give you meaningful control over how you engage with the platform, without requiring you to justify your choices to anyone. The full set of available tools is listed below:

All protective limits take effect immediately upon activation. Increases to any limit are subject to a mandatory 24-hour cooling-off period before the new higher limit becomes active — this delay is intentional and cannot be waived. Decreases to any limit take effect immediately, with no delay, to ensure you can always make your account safer right away.

h bajee's internal monitoring systems also track player behaviour patterns over time. If our systems detect unusual changes in deposit frequency, session length, or wagering patterns that may indicate developing harm, our responsible gaming team may proactively reach out to check in. Players are never penalised for receiving or responding to these check-ins.

5 Self-Exclusion & Time-Out

Session Time-Out

A time-out is a temporary pause on your h bajee account. You can choose a time-out period of 24 hours, 48 hours, or 7 days. During a time-out, you cannot log in to your account, place any bets, make deposits, or access any games. Your account balance is preserved and will be available when the time-out expires. Time-outs are ideal for players who simply need a short mental break without committing to a longer exclusion.

To activate a time-out, navigate to the Responsible Gaming section of your account settings and select your preferred duration. The time-out activates immediately and cannot be cancelled early. If you are unable to locate the setting, contact our live chat support team who will activate it on your behalf within minutes.

Self-Exclusion

Self-exclusion is a more substantial commitment for players who feel they need a meaningful break from gambling. h bajee offers self-exclusion periods of 30 days, 90 days, 6 months, 12 months, or permanent closure. During any self-exclusion period, your account is fully suspended — you cannot log in, place bets, make deposits, or receive any promotional communications from h bajee.

A self-exclusion cannot be reversed before its chosen end date under any circumstances. This is a deliberate policy feature: the effectiveness of self-exclusion depends on it being respected absolutely. If you choose a 30-day exclusion and contact us on day 15 asking to reopen your account, your request will be declined. We take this seriously because we know it protects the people who need it most.

For permanent self-exclusion, your account will be closed and all personal data handled in accordance with our Privacy Policy. If you subsequently wish to open a new account after a period of permanent exclusion, you will be required to complete a responsible gaming interview with our support team before any new account can be considered.

6 Deposit & Loss Limits

Setting deposit and loss limits is one of the most effective ways to maintain control over your gambling expenditure. h bajee makes it straightforward to set and manage these limits at any time, without needing to contact support.

Deposit Limits

You can set a maximum deposit limit on a daily, weekly, or monthly basis, denominated in Bangladeshi Taka (৳). For example, you might set a daily limit of ৳2,000, a weekly limit of ৳10,000, or a monthly limit of ৳30,000. Once your chosen limit is reached within the relevant time window, your account will not accept further deposits until the window resets. You can set all three tiers simultaneously, and the most restrictive limit will always take precedence.

Deposit limit decreases are applied immediately. If you reduce your daily limit from ৳5,000 to ৳2,000, the lower limit applies from the moment you save the change. If you wish to increase a deposit limit, the new higher limit will not take effect for at least 24 hours from the time of the request. This cooling-off window is designed to prevent impulsive increases made during a gambling session.

Loss Limits

A loss limit caps the total amount you can lose within a defined period, regardless of how many individual bets or game rounds are involved. When your net loss within the period reaches your chosen ceiling, further wagering is suspended until the limit period resets. Loss limits are available on a daily, weekly, and monthly basis and can be combined with deposit limits for maximum protection.

Wager Limits

For players who wish to control the size of individual bets rather than overall cash flow, h bajee also offers per-wager limits. Setting a maximum stake per bet can prevent large single-bet losses and encourages a more measured, considered approach to play across both casino games and sports betting markets.

7 Getting Help & Support

If you believe gambling is becoming a problem for you or someone you care about, please reach out for help immediately. Asking for help is a sign of strength, not weakness, and the sooner support is sought, the easier recovery becomes. The following options are available to you:

Contact h bajee Directly

Our responsible gaming support team is available 24 hours a day, 7 days a week via live chat on the h bajee platform. You can also reach us by email — our support address is displayed as plain text on our contact pages and in the footer of this website. When contacting us about a gambling concern, you do not need to use any specific form of words — simply tell us what you are experiencing and our team will take it from there. All responsible gaming interactions are handled confidentially.

Recommended Steps If You Are Concerned

1. Pause immediately: Activate a time-out or self-exclusion through your account settings right now, before continuing to read. You can always come back to this page — your account will still be here after a break.
2. Talk to someone you trust: A family member, friend, or community leader can provide immediate emotional support and practical accountability while you seek more structured help.
3. Contact h bajee support: Our team can activate protective tools on your behalf, provide information about local support resources in Bangladesh, and ensure you receive no further promotional communications during your break.
4. Consider professional counselling: Problem gambling responds well to professional treatment. Cognitive behavioural therapy (CBT) and motivational interviewing are both well-evidenced approaches. Ask your doctor or a mental health professional in Dhaka, Chittagong, Sylhet, or your nearest city for a referral.
5. Review your finances: If gambling has created financial difficulties, speaking with a financial counsellor or a trusted advisor from your local bank — whether BRAC Bank, Dutch-Bangla Bank, Islami Bank, or another institution — can help you create a recovery plan.

8 Protecting Minors

h bajee is deeply committed to ensuring that individuals under the age of 18 cannot access our platform. In addition to our own verification and monitoring systems, we encourage parents and guardians to take active steps to prevent underage access to online gambling services. The following practical measures are recommended for households in Bangladesh where children or teenagers are present:

• Parental controls on shared devices: Use the parental control settings available on Windows, Android, and iOS devices to restrict access to gambling websites. Most modern routers also include family-filtering options that can block gambling-related content at the network level.
• Keep login credentials private: Never share your h bajee username, password, or PIN with anyone in your household. Log out of your account fully when you are finished playing, especially on shared computers, tablets, or mobile phones.
• Speak openly with young people: Research consistently shows that open, age-appropriate conversations about gambling — including the risks and the way odds work — are more effective than silent restrictions alone. Teenagers in Bangladesh who understand that gambling is designed to be profitable for the operator are far less likely to develop problematic habits.
• Monitor bKash and Nagad activity: If a minor has access to a mobile banking account such as bKash or Nagad that is linked to your household finances, review transaction history regularly to ensure no gambling deposits are being made.
• Report suspected underage accounts: If you believe a minor has created an account on h bajee using falsified information, please contact our support team immediately. We will investigate promptly and take all necessary action.

h bajee works continuously to improve its age verification technology and processes. We view the protection of minors as a shared responsibility between our platform, parents and guardians, and the wider community. We are grateful to any player or member of the public who brings a potential underage account to our attention.